UMaine Online

Technology Support

The staff of UMaineOnline is a team of professionals that understand the importance of providing quality assistance to students.

ATTENTION TO NEW ONLINE COURSE STUDENTS

• Getting Started Guide  (Recommended to read first)
• How to Search & Register for Classes

Resources for students:

• Self-guided Help
• Access UMaine Portal Link
• Blackboard
  • Access Blackboard Link
  • Official Blackboard Learn Video Tutorials
• Access Mainestreet Link
• Access Kaltura (My Media) within Blackboard
• Zoom
  • Access Zoom
  • Official Zoom Support and Video Tutorials

Call 1.877.947.4357 or email dlltechhelp@maine.edu for student online course technical support.

If you are a faculty member in need of teaching-related support, please visit the Center for Innovation in Teaching and Learning (CITL) for more information.

Our office hours are:

• 8am to 4:30pm (Monday-Friday) (Summer, Winter & Breaks)
• 8am to 6pm (Monday-Thursday) & 8am to 5pm (Friday) (Fall & Spring)

* Limited Email Support Nights, Weekends, School Breaks & Holidays