UMaine Online

Technology Support

The staff of UMaineOnline is a team of professionals that understand the importance of providing quality assistance to students.

ATTENTION TO NEW ONLINE COURSE STUDENTS

• Getting Started Guide  (Recommended to read first)
• How to Search & Register for Classes

Resources for students:

• Official Student Resource Guide for all UMaine Technology
• Self-guided Help
• Access UMaine Portal Link
• Brightspace
  • Access Brightspace Link
  • Official Brightspace Learner Video Tutorials
• Access MaineStreet Link
• Access Kaltura (My Media) within Brightspace
• Zoom
  • Access Zoom
  • Official Zoom Support and Video Tutorials

Call 1.877.947.4357 or email dlltechhelp@maine.edu for student online course technical support.

If you are a faculty member in need of teaching-related support, please visit the Center for Innovation in Teaching and Learning (CITL) for more information.

Our office hours are:

• 8 a.m  to 4:30 p.m  (Monday-Friday) (Summer, Winter & Breaks)
• 8 a.m. to 5 p.m. (Monday-Friday) (Fall & Spring)

Amid COVID-19, there are no public location office hours.  All support would be remote via email or phone.
* Limited Email Support Nights, Weekends, School Breaks & Holidays